paus FAQ
Users accessing paus ask questions across several core areas: how to open and secure an account, which payment methods we support, how our game categories differ, what loyalty benefits are available, and how we protect personal data. This page answers the most common questions we receive from users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
We at paus have compiled this FAQ to help you understand our account process, payment options, game offerings, and security practices. If your question is not answered here, our support team is available to help. For detailed legal information, see our legal notice and terms and conditions
This FAQ covers the most frequently asked topics. We update it regularly as new questions arise. If you need immediate assistance, contact our support team through the in-app chat or email. For account security concerns — such as password reset, two-factor authentication setup, or suspicious activity — reach out to support directly rather than relying on this page.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
We at paus require three documents for KYC verification. First, a valid national ID (KTP, passport, or driver's license) showing your full name, date of birth, and ID number. Second, proof of address dated within the last three months — a utility bill, bank statement, or rental agreement showing your name and current address. Third, a clear selfie holding your ID next to your face. All documents must be in colour, legible, and match the information you provided during registration. If any document is unclear or does not match, we request resubmission. Verification typically completes within one business day.
We at paus require three documents for KYC verification. First, a valid national ID (KTP, passport, or driver's license) showing your full name, date of birth, and ID number. Second, proof of address dated within the last three months — a utility bill, bank statement, or rental agreement showing your name and current address. Third, a clear selfie holding your ID next to your face. All documents must be in colour, legible, and match the information you provided during registration. If any document is unclear or does not match, we request resubmission. Verification typically completes within one business day.
Payments and transactions
Yes. We at paus support deposits and withdrawals via virtual-account transfers from online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer, we generate a unique virtual-account number linked to your paus account. You transfer funds from your personal bank account to this virtual account using your bank's mobile app or online portal. Deposits typically arrive within minutes; withdrawals are processed to your original bank account within one to three business days. We also support e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits and withdrawals often complete within minutes. Choose the method that works best for you.
Withdrawal requests on paus are subject to compliance review. Our team checks your account history, transaction patterns, and KYC status to ensure the request is legitimate. Typical review takes two hours to approval. Once approved, we send the funds to your original payment method the same day. E-wallet withdrawals often complete within minutes; bank transfers may take one to three business days depending on your bank and whether the request is processed during business hours. Withdrawals around public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi may experience delays due to bank closures. We do not guarantee exact withdrawal timing, as external payment providers operate independently.
Game rules and categories
Live-dealer tables on paus feature real dealers, real cards, and real wheels streamed from multi-camera studios. You interact with a live dealer in real time — examples include European roulette, blackjack, baccarat, Dragon Tiger, and Casino Hold'em. Each game follows standard rules and is broadcast in high definition. Slots are automated games with spinning reels and fixed paylines. Popular slots on paus include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each slot displays its RTP (return to player percentage) so you understand the game's long-term payout rate. Both categories are available to verified users with a funded account.
We at paus reward active users through a loyalty tier programme. As you play games and place bets, you earn loyalty points. Points accumulate toward tier milestones — Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as bonus offers, faster withdrawal processing, and dedicated support. Your tier status is visible in your account dashboard. Tier progression is based on your activity over a rolling 12-month period. If your activity drops, your tier may adjust downward. Loyalty points do not expire as long as your account remains active. You can view your current points balance and tier benefits in the Loyalty section of your account.
Security and account care
We at paus protect your personal information using industry-standard encryption and secure data storage. Your KYC documents, payment details, and account history are encrypted at rest and in transit. We do not share your data with third parties except as required by law or to process your transactions. Our compliance team monitors accounts for suspicious activity and reports concerns to relevant authorities as required. You can enable two-factor authentication (2FA) on your account for additional security — we send a code to your mobile number each time you log in from a new device. For detailed information about how we handle your data, see our privacy policy
Our support team is available to help you with account issues, payment questions, game rules, and security concerns. You can reach us through the in-app chat feature — available 24/7 — or by email. Response times vary depending on the volume of inquiries, but we aim to reply within a few hours during business hours. For urgent account security issues, use the in-app chat to reach our team immediately. We also provide a FAQ page with answers to common questions. If you need to report a technical issue or provide feedback, our support team can escalate your concern to the appropriate department.