paus Privacy Policy

This page describes what we collect when you use paus and how we keep that data protected. We take your privacy seriously — from the moment you register your email through account verification, deposit via DANA or e-wallet, and every withdrawal request. Our commitment is to be transparent about what information we hold, who can access it, and how long we retain it.

We operate paus in jurisdictions where online gaming is permitted by local law. Our privacy practices comply with applicable data-protection regulations in those regions. If you have questions about how we handle your personal information, this policy explains our approach. For specific requests — such as asking to see what data we hold about you — contact our support team and we will respond within the timeframe required by law.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on paus

When you create a paus account, we collect your email address and a password you choose. During KYC verification, we collect your national ID number, full name, date of birth, and residential address. We also collect a photograph of your ID and a selfie holding your ID to confirm your identity. This information is stored securely and used only for account verification and fraud prevention.

When you deposit or withdraw, we collect transaction details: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the date. We do not store your full payment-card numbers or wallet credentials — payment processors handle that data directly. We also collect your IP address, device type, and browser information to detect unusual account activity and protect against fraud.

Cookies and tracking: We use cookies to keep you logged in and to remember your preferences. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect paus functionality.

How We Use Your Data

We use your email to send account notifications: verification confirmations, deposit receipts, withdrawal approvals, and security alerts. We use your identity documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use transaction data to process your deposits and withdrawals, detect fraud, and generate account statements. We use your IP address and device information to identify suspicious login attempts and protect your account from unauthorized access.

We do not sell your personal data to third parties. We do not use your data for marketing purposes unless you explicitly opt in. We do not share your national ID or address with anyone outside paus except where required by law — for example, if a court orders us to disclose information or if a financial regulator requests it during an investigation.

Third-Party Processors and Data Transfers

We use third-party service providers to process payments, store data, and send emails. These processors include payment gateways (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), cloud-storage providers, and email services. We require all processors to sign data-protection agreements and to handle your information securely. Our servers may sit outside your jurisdiction — for example, in Singapore or the United States — but we ensure data is encrypted in transit and at rest.

Payment processors: Handle your deposit and withdrawal transactions. We do not store your payment credentials — processors manage that data directly.
Cloud storage: We store your account data, identity documents, and transaction history on encrypted cloud servers. Access is restricted to paus staff and authorized compliance personnel.
Email service: We use third-party email providers to send you notifications. Your email address is shared with these providers only to deliver messages.
Fraud detection: We may share transaction patterns with fraud-detection services to identify suspicious activity. No personal identifiers are shared — only anonymized transaction data.

Your Rights and Our Commitments on paus

You have the right to access the personal data we hold about you. If you want to see what information paus has collected, contact our support team and we will provide a copy within the timeframe required by your jurisdiction's data-protection law. You also have the right to request corrections if your data is inaccurate — for example, if your address changed and you want to update your account.

You have the right to request deletion of your account and associated data, subject to legal and regulatory requirements. We may retain some information for a period after account closure — for example, transaction records for tax or AML compliance. We will inform you of any data we retain and the reason for retention. You can request deletion by contacting our support team; we will respond within the required timeframe.

Data Retention and Security

We retain your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. We retain identity documents (national ID scans, address proofs, selfies) for one to three years after account closure, depending on jurisdiction. We delete cookies and temporary session data after you log out.

We protect your data using industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest). We restrict access to your personal information to paus staff who need it to process your account, verify your identity, or investigate fraud. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we will notify you and relevant authorities within the timeframe required by law.

Contact and Updates

If you have questions about this privacy policy or want to exercise your rights, contact paus support through the in-app chat, email, or phone. Our support team is available to assist users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app message.

We are committed to protecting your privacy while operating paus as a secure, compliant platform. Your trust is essential to us, and we take every step to ensure your personal data is handled responsibly. If you have concerns about how we use your information, we encourage you to reach out — our team is here to help.