paus Legal Notice
We operate paus as an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice sets out the conditions under which we operate, the jurisdictions we serve, and the responsibilities users bear when accessing our platform. We do not offer our services in jurisdictions where online wagering is prohibited.
Users are responsible for verifying that access to paus and use of our services comply with the laws of their own jurisdiction. Before opening an account, you should confirm that online gaming is lawful where you are located. We at paus reserve the right to restrict or close accounts if we discover that a user is accessing our platform from a prohibited jurisdiction or in violation of local law.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Service Availability and Jurisdiction Restrictions
We at paus operate in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our service availability is determined solely by applicable local law in each region. We do not operate in jurisdictions where online gaming is prohibited by statute or regulation. If local law changes and online gaming becomes prohibited in a region where we currently operate, we will cease service in that region and notify affected users.
Users must be of legal age in their jurisdiction to access paus. In most jurisdictions, this means you must be at least 18 years old. However, age requirements vary by location — some jurisdictions may set a higher minimum age. It is your responsibility to verify the legal age requirement in your jurisdiction before opening an account. We at paus do not verify age through third-party age-gating services; we rely on your declaration during account registration and our KYC verification process.
Account Eligibility and User Responsibility
When you open an account on paus, you confirm that you are of legal age, that you are not a resident of a prohibited jurisdiction, and that you have the authority to enter into these terms. You also confirm that you are not using paus on behalf of another person or entity. We at paus reserve the right to close any account that violates these conditions. If we close your account due to jurisdiction or eligibility violations, we will return your balance to your original payment method within ten business days.
You are responsible for ensuring that your use of paus complies with all applicable laws in your jurisdiction. This includes laws governing online gaming, payment processing, tax reporting, and anti-money-laundering (AML) compliance. We at paus are not responsible for any legal consequences you may face if you access our platform in violation of local law. If you have questions about whether paus is available in your jurisdiction, contact our support team before opening an account.
- Service availability
- paus operates only where local law permits. We do not offer services in prohibited jurisdictions.
- Legal age
- You must be of legal age in your jurisdiction. Age requirements vary by location — verify before registering.
- User responsibility
- You are responsible for verifying that access and use comply with your jurisdiction's law. We are not liable for legal violations.
- Account closure
- We may close accounts that violate jurisdiction or eligibility conditions. Balances are returned to the original payment method.
Our paus Compliance and Dispute Resolution
We at paus comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in all jurisdictions where we operate. During account registration, we require you to submit identity verification documents: a valid national ID, proof of address, and a selfie holding your ID. Our compliance team reviews these documents within one business day. If verification fails or documents are unclear, we request resubmission or close your account and return your balance.
We monitor all transactions for suspicious activity. If we detect patterns consistent with money laundering, fraud, or other illegal activity, we may place your account on hold pending investigation. We may also report suspicious activity to relevant financial authorities as required by law. We do not disclose the details of our investigation to you, as doing so could compromise law-enforcement efforts.
Payment Methods and Withdrawal Processing
We at paus accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank virtual-account transfers. Withdrawals are processed to your original payment method. We do not process withdrawals to third-party accounts or payment methods you did not use for deposits. If you request a withdrawal to a different method, we will decline it and return the funds to your account balance.
Withdrawal requests are subject to compliance review. We may place requests on hold if the amount is unusually large, if your account shows patterns we cannot immediately verify, or if we suspect fraud. Typical review takes two hours to approval; approved withdrawals are sent to your payment provider the same day. E-wallet withdrawals often complete within minutes; bank transfers may take one to three business days. We do not guarantee withdrawal timing, as external payment providers operate independently and may experience delays around public holidays like Idul Fitri, Idul Adha, Imlek, Nyepi.
Dispute Resolution and Contact
If you dispute a transaction, game outcome, or paus decision, contact our support team. We aim to resolve disputes within seven business days by reviewing account logs, payment records, and game history. If a dispute cannot be resolved through support, we provide a formal escalation process. Users agree that disputes will be handled according to our internal procedures and applicable law in their jurisdiction.
For legal inquiries, complaints, or requests related to this notice, contact our support team through the in-app chat, email, or phone. We will respond within the timeframe required by applicable law. Our support team is available to users in all supported jurisdictions. We at paus are committed to operating transparently and resolving issues fairly.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. For complete terms, see our terms and conditions and privacy policy